When you use the same email address to log into Microsoft’s overlapping personal and business services, it is almost impossible to understand where you are in the maze. For example, if you see your work email address when you log into your computer, it might be a personal Microsoft account as well as a business Office 365 account. You use the same address to log into a personal Microsoft account.Your email address logs you into your Microsoft work account. You have a business Office 365 mailbox.This tip is for people in small businesses in this position: There is no way to eliminate the confusion but there is a step that can make it easier to keep your place. I have read Microsoft press releases and knowledge base articles and MSDN tech notes and help files and websites and blog posts for the last few years searching in vain for clear explanations, a little consistency, some understanding that people are confused. Microsoft has never – never – explained its accounts so eloquently. It was the end of the pilgrim’s search for enlightenment. It was the map showing the way out of the maze. dense.”ĭense? My article was a model of clarity. “I read your article about personal Microsoft accounts and business Office 365 accounts,” my wife said last week. (2 – click here for an updated, shorter version of this article.)

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